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January

Reception Officer

DEAKIN UNIVERSITY - Waurn Ponds, VIC

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Deakin Residential Services (DRS) Geelong is looking for experienced Reception Officer in a part-time capacity 0.8 EFT. Do you have shift work experience in hospitality, education or administration? Are you ready to work in a vibrant and lively student accommodation precinct where no two days are the same?

As a Reception Officer, you will be required to work on a rotating roster covering all shift patterns at the Waurn Ponds campus. The shifts are 7.00am to 3.00pm Thursday to Friday and 3.00pm to 11.00pm Saturday to Sunday.

You will provide reception, administration and program support services for Deakin Residential Services. This includes high-quality customer service to the current and future residents, families, University staff and external contractors. The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, or referral to an appropriate service. It also assists with the organisation and implementation of academic, social, cultural and sporting events/activities that facilitate a living and learning community.

This position reports to the Reception Coordinator and will have strong relationships with other members of the reception team, whilst providing assistance to the Campus Life Coordinator, Reservations & Revenue Officer, Maintenance Coordinator, Operations Manager and General Manager of the respective campus as required. Regular and ongoing formal and informal contact and interaction with residents (students) is expected. Regular contact with Deakin Security is expected in order to facilitate incident responses. Regular liaison with other areas of the University will be required in order to assist with the provision of reception services, program support and administrative tasks.

Your key responsibilities will be to:

  • Being the first point of contact for any student interaction to assist in a professional manner with their inquiries, or to refer them to the relevant personnel or information source
  • Assisting with general maintenance issues as required
  • Responding to any situation, this may include acting as the Chief Fire Warden or First Aid Officer
  • Assisting with general administration and reception duties which will include maintaining the resident housing management system
  • Coordinating bookings and delivery of services for short term accommodation customers
  • Supporting the Campus Life Coordinator, Maintenance Coordinator and Reservations & Revenue Officer as required

To be successful, you’ll have:

  • Proven ability to deliver high-quality customer service with experience in shift work
  • Demonstrated ability to operate independently and effectively within a team environment
  • Good level administrative skills including computer literacy and the ability to plan, time manage and implement activities
  • Good verbal and written communication skills, including need for confidentiality
  • Good interpersonal skills including the ability to relate to people from diverse backgrounds, and particularly young people

Special Requirements

  • Commitment to regular shift 7am - 3pm Thursday to Friday and 3pm -11pm Saturday to Sunday.

About us

On-campus Deakin Residential Services is a 24 hour a day 52 week a year operation. Reporting to the Reception Coordinator the position is part of a team of staff managing a student residential complex and delivering services to residents. The Geelong service is part of a larger Deakin Residential Services operation spanning the various Deakin University campuses and as such the Geelong service is centrally led and directed by the CEO, Deakin Residential Services. The position is a member of a rostered reception team, and also forms a primary component of the Residential Services incident response team.

For a copy of the position description, please see below:

FINAL PD - Reception Officer 0.8.pdf

Applications for this position close on 5th February 2021.

For a confidential discussion regarding this position, please contact Lisa Brozina, Reception Coordinator on 5247 9175 or [email protected] .

This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).

Please submit your updated resume and a cover letter. In the cover letter (maximum two pages), please explain your interest in and suitability for the role, including examples demonstrating capability, your skills and your aspirations for the position.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all cultures, sexual orientation, and genders.

NOTE: Australian Aboriginal and/or Torres Strait Islander Peoples are strongly encouraged to apply. You can also contact Fiona Mitchell (HR Consultant, Indigenous Staffing) on 03 5227 8733 or [email protected] to find out more about our Indigenous Strategy.

Waurn Ponds, VIC

Administration & Secretarial




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