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Operations Manager

SJ Personnel - Geelong, VIC

Source: uWorkin


Full time role - Growing company and reputation
Partner with owners to lead and influence brand culture
Team management experience and ability to work independantly is essential

The Company

Upstate is all about creating a positive state of mind through movement, connection and positivity. Upstate has five studios locations in Geelong, Torquay and Melbourne with a sixth location scheduled to open in 2021.
Additionally, Upstate has a purpose built live stream location in Geelong, streaming 80 live classes a week plus on demand. Upstate currently deliver over 350 classes a week with a team of over 50 superstar instructors.

As a result we are looking for a new Operations Manager to cover operations, human resources, management of customer service teams and studio coordinators, and the development / implementation of processes and policies to efficiently manage the operations of the business.

The Role & Duties

This role will include a combination of the following duties:
Business Operations:
Manage, maintain and update business operating software
Maintain operations content, including integration with current software
Manage online business listings for each studio location with up to date content
Facilities management across all studios
Invoicing and KPI management, reporting and analysis

Human Resources:
Manage rostering for all staff and instructors
Manage recruitment processes, contracts and onboarding
Manage customer service team
Manage and process payroll and leave entitlements, as well as corporate rewards

Policy and Procedure Development:
Ensure up to date policy and procedure in all formats for staff
Train and manage roll out of new policy and procedure
Evaluate existing procedure, suggesting continual improvements
Additional duties will be required and detailed through the recruitment process.


Experience managing a diverse team is essential
Experience and exposure to a range of business operating software, website content, G-Suite and excel
Exposure to developing and managing operations systems and policy
Experience with Midbody software is beneficial

Generous salary packaging for the right candidate
Growth based business with a loyal customer base
Full training and support provided
How to Apply


Please 'apply now', call us on 03 5280 8050, or email Sarah Thomas at