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Desktop Supervisor

Global 360 - Geelong, VIC

Administration & Secretarial
Source: uWorkin


Do you have a strong background in Customer Service, Administration & Scheduling? Start your career with our fast paced & innovative organisation!

  • Johns Lyng Group
  • Geelong Location
  • Full-Time Monday to Friday Hours
  • Opportunities for Career Progression

The Company:

JLG is a market leading integrated building services group delivering building and restoration services across Australia. JLG's core business is built on its ability to rebuild and restore a variety of properties and contents after damage by insurable events e.g. impact, weather and fire events.

Underpinned by core values of respect, integrity, courtesy and honesty; Johns Lyng Group defines itself by delivering exceptional customer service outcomes every time - This is the reason JLG is still going strong after 65 years.

The Role:

Due to continued growth, an exciting opportunity is available for a dedicated and driven individual to join our Regional Builders team in the position of Desktop Supervisor.

The focus of this diverse role will be to be to schedule trades during the building reinstatement process. You will provide regular updates to customers, ensure a high level of service is always provided and manage general administration tasks.

The successful applicant will be based in our Geelong office location.
This is a fantastic opportunity to join an established Company that values its people above all else! Future opportunities for career progression will also be available.

Key Duties & Responsibilities:

  • Engage, coordinate & manage a diverse network of trades & suppliers
  • Coordinate access to properties with occupants & trades throughout the reinstatement process
  • Deliver strong customer service outcomes via consistent & relevant communication with stakeholders
  • Manage customer expectations throughout the job lifecycle.
  • Ensure all inspections & all relevant documentation is signed off during & at completion of projects
  • Ensure all work conforms to legislative & contractual OHS requirements
  • Dispute resolution where required
  • Assist in organising contracts, processing quotes & updating variations
  • Support & assist the administration team when required

Key Selection Criteria:

Do you have proven examples of demonstrating drive and energy? Are you extremely motivated and can think outside the box? Do you want the opportunity to potentially work your way into a partnership? Being able to demonstrate and highlight examples of these are the key criteria for you to be successful in joining our existing talented and passionate team. The following selection criteria is also important, but we are happy to teach and mentor you along the way.

  • Administration, Customer Service & Scheduling background
  • Construction or Insurance industry experience or qualification highly regarded, however not essential
  • Strong written & verbal communication skills, including a professional phone manner
  • Excellent time management & organisational skills
  • Relationship building skills
  • Highly computer literate including Microsoft Excel, PowerPoint & Outlook
  • Can-do & positive attitude
  • Willingness to learn & start from the ground up in a fast-moving organisation & team
  • Valid Australian driver licence


  • An immediate start
  • A respected organisation with stability and security
  • Support and guidance from experienced managers
  • A positive and rewarding team culture
  • Future career progression where great work is recognised and rewarded
  • Up to date technology and a modern office environment

Applications close Wednesday 10th March 2021.

Please note: A criminal background check will make up part of the recruitment process.